We've Answered Your Questions!

           

 

What are your Hours of Operation?

• Monday-Friday 9AM-5PM Eastern standard Time.

How Do I stay updated with Sales and Restock?

• To stay updated with Sales and Restocks please subscribe to our mailing newsletter. You can also follow us on Social media via Instagram and Facebook.

How long is processing and shipping?

• All orders are shipped within 3-5 business days after processing.( Excluding Weekends and Holidays).
• Due to Covid-19 shipping times may very.

Will I have the ability to track my Package?

• Yes. Tracking numbers will be provided to the customer once the package has shipped. Please allow USPS 24 hours to update package tracking.

Can I cancel my order once its placed?

• A request can be made to cancel a purchase within 24 hours if the product has not been shipped. No Guarantees. *Exclusions apply on promotional boxes and or subscription items.

 What if I have an issue with my product?

• Please email us at kenziekessentials.com with any questions or concerns.

Why was my order cancelled?

• Billing and shipping address must be the same to ship the order.

What are the lash bands made of?

• Cotton and Plastic